A global elevator manufacturer faced a critical supply chain disruption. The company relied on one specific encoder manufacturer, but due to their inability to deliver, the customer (a major elevator manufacturer) needed a reliable replacement to avoid redesigning their applications. The urgency and specificity of their needs required a solution that could seamlessly integrate into their existing systems.
The company used a custom incremental encoder in one of their aligner systems. Their supplier decided to discontinue their encoder, however, and the unit offered as an alternative would not fit the application’s space constraints and cost requirements.