Warranty & Returns

Warranty & Returns

Warranty Policy

Products manufactured by Encoder Products Company Inc. (EPC) are warranted against defects in materials and workmanship, and are warranted to meet the performance specifications as listed in the current catalog and/or data sheet for the specific product being warranted. This warranty applies to all standard catalog product configurations, with the exception of units with a rated operating temperature exceeding 85° C, for three (3) years following the date of shipment. For units with a rated operating temperature exceeding 85° C, the warranty period shall be two (2) years following the date of shipment. During that period, EPC will, at its sole option, repair or replace, at no cost to the customer, products that prove to be defective, provided the defect or failure is not due to misuse or abuse of the product. Any unauthorized attempt to repair the product(s) by the customer, or any unauthorized modifications by the customer, can, at EPC's sole option, cause this warranty to become null and void. In addition, this warranty does not apply to products that have been subjected to abuse or operated in environments that exceed their design specifications. The customer is responsible for shipment of the defective product to the EPC factory. Software products are supplied on a site license basis subject to the same performance warranty provisions; the materials and workmanship provision applies to the distribution media only. NO OTHER WARRANTY, GUARANTEE, OR REPRESENTATION IS EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTY FOR MERCHANTABILITY OR FOR FITNESS OF PURPOSE. EPC SHALL, IN NO CASE, BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER. NOTWITHSTANDING, IN ANY CASE, EPC'S LIABILITY SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR PURCHASE PRICE REFUND, AT ITS SOLE OPTION, ONLY AFTER THE RETURN OF SUCH GOODS WITH CONSENT IN ACCORDANCE WITH THE RETURN POLICY AND WITH SHIPPING CHARGES PREPAID. ANY WARRANTY SERVICE (CONSISTING OF TIME, TRAVEL, AND EXPENSES RELATED TO SUCH SERVICES) PERFORMED OTHER THAN AT ENCODER PRODUCTS COMPANY'S FACTORY, SHALL BE AT CUSTOMER'S EXPENSE.

Return Policy

Only products currently stocked by EPC may be returned for restocking. Products that have been manufactured or configured to customer specifications are not stocked and may not be returned. Returned products are subject to a restocking fee of $25 or 25% of the purchase price, whichever is greater, and must be returned within 30 days of the date shipped from EPC.

All products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packaging materials, manuals, other accessories and documentation must be included in the original packaging. In the event that a return shipment received by us is improperly packaged, altered, or physically damaged, items sent for return consideration will be denied, and EPC's return policy will not be honored. All items will be inspected and tested upon receipt.

A Return Materials Authorization (RMA) number is required for any item returned for credit.  RMA numbers may be obtained by contacting Customer Service in advance. RMA numbers will be issued to original purchaser only.