Technical Support

Technical Support

The EPC Advantage

Knowledgeable Support Staff.  When you contact EPC, you can talk to real engineers for your toughest encoder questions.
Fast Lead Times.  With manufacturing located in the United States, EPC has some of the fastest lead times around, including expedite options.
Industry Best Three Year Warranty.  If something does go wrong, we’ve got you covered.


For Immediate Assistance

We make it our goal to give customers the highest level of technical support possible.  Our Technical Support Team is standing by ready to assist you.
call:  208-263-8541

Hours of Operation
Monday - Friday
5:00 am - 4:30 pm Pacific Time

Note: Customers calling between the hours of 5:00 am - 7:00 am Pacific Time will be assisted by the staff of British Encoder Products Company, our European facility.

Request Technical Support

If you have your Accu-Coder™ serial number and part number, we can quickly respond to your product-specific support questions.

contact tech support

Support Documents

Our Installation and Wiring Guide and Troubleshooting Guide are available for immediate download below.


  Installation & Wiring Guide
  Troubleshooting Guide