If you experience a problem, please contact Technical Support. We can often troubleshoot a problem over the phone and determine if a repair is needed.
Hours of Operation - Repair Department
Monday - Friday
7:00 am - 3:30 pm Pacific Time
Please complete both Steps 1 and 2 to ensure that we have all the necessary information to expedite your repair.
Fill out the Contact Repair Form below. This form alerts our technicians that your repair is coming, so they can ensure we have the necessary resources available when your unit arrives for repair.
One of our Repair Technicians will respond promptly after receiving the form.
Complete this Repair Return Form* and ship it with your unit to the following address:
Encoder Products Company
ATTN: Repair Department
464276 Highway 95 South
Sagle, ID 83860
*NOTE: You must include this form with your unit to ensure that we have the necessary information to repair your encoder.