Need your EPC encoder repaired? Let's get started.

Encoders work hard — and sometimes they need a little attention. Our team is here to help you get your equipment repaired, evaluated, or replaced quickly.

Just fill out the form below and send your encoder in. We’ll take it from there.

Follow these steps to get your repair started:
***Do not submit more than one repair form. Contact repairs@encoder.com for assistance.

How It works:

  1. Fill out the form below.

  2. Print the form. You will be redirected to a webpage with your form submission, and a copy will be emailed to you. 
    *** If you are not redirected, please refresh the page and your completed form should display.     You can also print the form sent to your email. Print the form, and include it with the encoder you're sending in.

  3. We will contact you with a repair estimate after your encoder has been evaluated.
NOTE: To help us identify your unit quickly, please include a printed copy of this form when shipping your encoder.

For Immediate Assistance

We can often troubleshoot problems with your EPC encoder over the phone and determine if a repair is needed.

Get started bright and early! Our business hours begin at 7:00 AM Pacific Time. Calling between 5:00 AM and 7:00 AM Pacific? Our friendly East Coast Support Team is here to help!

What to Expect

  • Most evaluations take 3–5 business days once we receive your unit.

  • We’ll contact you with findings, costs (if any), and next steps.

  • No repairs are started without your approval.

  • Evaluation or repair fees may apply, and customers are responsible for shipping costs.

 

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